![]() In line with your concern about the free trial offer, we apologize for any confusion and frustration that might be caused on your end. Don't hesitate to reach out if you have any further questions or concerns, and we are more than happy to help! We hope you double-check your account to confirm if you have received the money yet. When we noticed that you wrote a review on Trustpilot, we are so heartbroken. ![]() Besides, our support help you cancel it and process a refund to take care of your benefit. Upon checking, we find that you subscribed to a monthly plan of Media.io AI Portrait Generator Pro Plan, rather than a yearly plan. And if you need phone support urgently, you may submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm. Wondershare values each customer's benefit and we are always doing our best to provide both LiveChat, Phone, and email support, you may reach us more flexibly from the link below. We understand that it is very important for users to get help timely when he/she has problem using this software. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. Hi Ilichna,thank you for sharing your experience. Rex did a good job, though, so no issues there. I'm hoping Wondershare can come up with an easier way to complete such a task in the future. It all worked out, but it was a bit tedious. I provided Rex with a screenshot of the invoice, he completed the email change request, then told me how to access Filmora with the new address so that I could begin editing videos again. I typed "Mr." into the title request, it went through, and I soon had my invoice. Rex told me that all they meant by title was "Mr. Oddly, they wanted me to provide a title in order to retrieve the invoice. ![]() I found my email from Wondershare from the day I paid to use it and followed their instructions to download the invoice. It was a bit problematic, because I did not have a copy of the invoice, just the order number, which I was told would not suffice. I connected with Rex at Wondershare via chat and he was able to make the change, but only after having me upload a screenshot of my paid invoice. I needed to change my main email address with them but couldn't complete the process on their web site. ![]() Look forward to getting in touch with you! Our support will look into it and then do the needed assistance ASAP. To better address your concern, could you please send us your contact email or order number for verification further? You may drop an email at as well. To avoid any trouble caused by it, we have especially explained this point in more detail before the customer purchases it from the shopping cart. This might be the reason you need to pay 20 dollars for Effects &Plug-ins each month. To bring a cool experience for users, Filmora team did their best to compatibility Effects & Plug-ins including Boris FX, NewBlue FX, Filmstock, and AI Portrait features within the program, it would be free for use within 7 days and the user will be automatically charged per month if he/she has not canceled before the trial duration ends. Per your description, it seems you purchased a Perpetual license of Filmora together with a 7-day free trial plan of Effects & Plug-ins. I understand your feeling, it would be very doubtful when you were charged again without being aware of it. Hi James, thanks for sharing your experience. Reply from Wondershare Updated 3 days ago
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